Client Service Representative

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are seeking a dependable and personable Client Service Representative to join our Charlotte office. This role focuses on supporting client accounts, managing communications, and ensuring client satisfaction through excellent service and coordination. The ideal candidate is organized, customer-oriented, and enjoys working in a team-driven environment.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, providing timely and professional support.
• Handle client inquiries, requests, and updates in an efficient and courteous manner.
• Maintain detailed records of client communications and project progress.
• Assist in scheduling, organizing, and preparing for client meetings and events.
• Resolve client concerns with a positive and solutions-oriented approach.
• Support general office and administrative functions as needed.

Qualifications

• High school diploma required.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Professional, positive, and client-focused attitude.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive base pay and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Career development and advancement opportunities.
• Supportive, team-oriented work culture.