Customer Service Specialist

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses thrive through meaningful connections, strategic planning, and impactful experiences.

Position Overview
We are seeking a friendly and dependable Customer Service Specialist to join our team in Los Angeles. In this role, you will be responsible for assisting customers, addressing inquiries, and ensuring a positive experience with our services. This position focuses on providing accurate information, resolving concerns, and supporting daily customer service operations.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.

• Provide clear information about company services and assist with general requests.

• Resolve customer concerns and escalate complex issues when necessary.

• Maintain accurate records of customer interactions and service requests.

• Coordinate with internal teams to ensure customer needs are addressed efficiently.

• Assist with scheduling, follow-ups, and service confirmations when needed.

Qualifications

• High school diploma or equivalent preferred.

• Previous experience in customer service, client support, or administrative roles is a plus but not required.

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and attention to detail.

Benefits

• Competitive salary.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• On-the-job training and growth opportunities.

• Supportive and collaborative work environment.

Join Sparkbit 360 in Los Angeles and help deliver excellent customer experiences while supporting a team dedicated to building strong and lasting client relationships.