Customer Service Representative

Job Title: Customer Service Representative

Job Location: Georgetown, Guyana

Type of Role: Direct Hire

ABOUT US

At Spectra Group, we are passionate about connecting exceptional talent with the organizations that need them the most. As a recruitment agency, we specialize in identifying, attracting, and placing top-tier professionals across various industries. We are currently looking for a reliable Customer Service Representative to work for one of our clients.

RESPONSIBILITIES

• Acting as a liaison and providing product and service information via telephone, social media, or in person.
• Answering all telephone calls, responding to social media messages/comments, and text messages promptly.
• Making Deliveries on specified days to deliver items to customers.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Providing quotes/invoices to customers as required.
• Promoting products/services by developing and posting social media content regularly.
• Generating sales leads.
• Addressing customer inquiries, troubleshooting issues, and resolving any emerging problems with accuracy and efficiency.
• Completing sales/rental transactions, including rental agreements, receipts, warranties, and layaway documents.
• Placing all received cash in the designated cash area, documenting transactions via photos, and posting them in shared workgroup chats.
• Assisting with weekly inventory checks of products and equipment and entering sales data into the Sortly inventory app daily.
• Updating purchases and expenses in the Xero accounting app daily.
• Recording customer sales and rental data in spreadsheets daily.
• Tallying cash from the warehouse and drivers daily.
• Scheduling and reserving bookings on the calendar.
• Coordinating deliveries and collections via WhatsApp as needed.
• Multitasking, prioritizing, and managing time effectively.
• Maintaining a clean and organized work environment, including weekly office cleaning.

QUALIFICATION & EXPERIENCE

• Diploma in Business Management or related field.
• 1 year of experience as a Customer Service Representative; sales background considered an asset.
• Must be able to multitask, prioritize, and manage time effectively.
• Must demonstrate consistent punctuality and uphold an excellent attendance record.

WORK SCHEDULE

• 6 days per week:

o Monday-Friday: 9:00 AM - 5:00 PM

o Saturday: 9:00 AM - 3:00 PM

Please send all resumes to hr@spectragroupco.com

Equal Opportunity Employer

Spectra Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment where diversity is accepted, and all qualified candidates receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.