Customer Service Representative

Job Title: Customer Service Representative

Job Location: Georgetown, Guyana

Type of Role: Direct Hire

ABOUT US

At Spectra Group, we are passionate about connecting exceptional talent with the organizations that need them the most. As a recruitment agency, we specialize in identifying, attracting and placing top-tier professionals across various industries. We are currently looking for a detail-oriented and reliable Customer Service Representative to work for one of our clients.

RESPONSIBILITIES

• Collection, verification, and submission of senior citizen pension and public assistance vouchers to the MHSS.
• Uplift payments from the Ministry of Finance
• Assist with customers, and agents' queries via telephone and skype
• Process transactions for agents and ACH customers.
• Assist with cheque deposits.
• Assist with collecting cash from Massy Motors and ASSI
• Process Transactions for walk in customers as required
• Assist with End user survey.
• Complete all Trainings as required.
• Communicates all Customer Feedback to the relevant personnel.
• Understand and demonstrate behaviors aligned with the client's Customer Service Philosophy
• Maintains a neat and clean workstation.
• Attends all HSSE Awareness Sessions
• Completes a SOAP Card Monthly
• Embraces the Company's HSSE System
• Understand and demonstrate behaviors aligned with the client's Core Values
• Comply with all other Company rules and regulations.
• Any other applicable duties assigned

QUALIFICATIONS & EXPERIENCES

• 5 C.X.C. O' Level passes including Mathematics and English
• At least 1 year experience in a Customer Service Environment preferably from a
• financial institution
• Proficient in use of computer applications in particular Microsoft suite of products.
• Must be available to work beyond the normal hours once required.

WORK SCHEDULE

• Standard Mon-Fri (8:00 am to 4:30 pm)

Please send all resumes to hr@spectragroupco.com

Equal Opportunity Employer

Spectra Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment where diversity is accepted, and all qualified candidates receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.