Service Co-ordinator

Service & Admin Coordinator

Our client is a well-established electrical services company based in Borehamwood, North London. They are seeking a proactive and organised Service & Admin Coordinator to join their team. This is a varied role combining job scheduling and engineer coordination with wider office administration duties. Youll play a key part in ensuring the smooth running of the business, from dispatching engineers and liaising with clients to managing paperwork and sending invoices.

Key Responsibilities

• Schedule and dispatch engineers to jobs efficiently, prioritising urgent works and ensuring deadlines are met.
• Act as the main point of contact for engineers, supporting them with information and updates.
• Liaise with clients to confirm appointments, handle enquiries, and manage expectations.
• Prepare and issue invoices to clients, and follow up where required.
• Maintain accurate records of jobs, schedules, and communications within the company system.
• Coordinate follow-up works, materials, and any outstanding jobs.
• Carry out general office administration, including filing, emails, and document preparation.
• Support the wider team with ad hoc administrative tasks as required.

Requirements

• Previous experience in scheduling, coordinating, or dispatching engineers (electrical, maintenance, plumbing, or similar sector preferred).
• Strong administrative background with experience in invoicing and office processes.
• Excellent organisational skills with the ability to manage multiple priorities.
• Confident communicator with a professional telephone manner.
• Proficient in using IT systems and comfortable learning new software.
• Proactive, adaptable, and able to work in a fast-paced environment.

Salary / Hours

• Salary: £30,000 £36,000
• Hours: Monday to Friday, 9:00am 5:30pm