Job Description

Spry Cyber is seeking a detail-oriented and experienced Technical Writer to develop, document, maintain, and improve IT policies, standards, procedures, and supporting documentation. This individual will work closely with our clients to translate technical and operational requirements into clear, consistent, and easy-to-understand documentation to help meet Federal Cybersecurity Maturity Model Certification (CMMC) compliance.

The ideal candidate has strong writing and editing skills, experience documenting IT processes, and the ability to understand technical concepts and communicate them effectively to both technical and non-technical audiences.

This position will work remotely and support clients in Australia. Flexible work hours for late afternoon and evening meetings for Australia time zones.

Responsibilities

IT Policy and Standards Development

• Develop, write, review, and handoff IT policies and procedures for contracted clients.
• Collaborate with client leadership and subject matter experts to identify documentation needs and establish documentation requirements.
• Translate technical, operational, security, and compliance requirements into clear and actionable policies and procedures.
• Ensure documentation aligns with organizational objectives, industry best practices, and applicable regulatory requirements.
• Maintain consistency in policy structure, terminology, formatting, and documentation standards.

Procedure and Process Documentation

• Document IT processes across areas such as:
  o IT operations and service management
  o Access management and user provisioning
  o Change and configuration management
  o Incident and problem management
  o Information security and cybersecurity
  o Data protection, backup, and recovery
  o Business continuity and disaster recovery
  o Asset and endpoint management
  o System administration and infrastructure management
  o Vendor and third-party technology management
  
• Interview client technical staff and process owners to gather information and validate documented procedures.
• Identify gaps, inconsistencies, and opportunities to improve existing documentation.

Governance, Risk, and Compliance

• Support IT governance initiatives through the development and maintenance of formal documentation.
• Assist with documentation supporting internal audits, external audits, risk assessments, and compliance reviews.
• Help map IT policies and procedures to applicable frameworks and requirements, such as NIST, CMMC, ISO 27001, COBIT, and ITIL, as applicable.
• Maintain documentation review schedules, version histories, approvals, and ownership records.

Documentation Management

• Establish and maintain a centralized repository for IT policies, procedures, standards, and technical documentation.
• Implement document control practices, including version control, approval workflows, document ownership, and periodic reviews.
• Develop templates and documentation standards to promote consistency and usability.
• Ensure documentation is organized, accessible, accurate, and easy to navigate.

Qualifications

Required qualifications

• Bachelor's degree in Technical Writing, Communications, Information Technology, Business Information Systems, or a related field, or equivalent professional experience.
• 3–5 years of experience in technical writing, IT documentation, policy development, or process documentation.
• MUST HAVE:  Experience with U.S. Federal compliance standards (NIST 800-171, CMMC).
• Demonstrated experience developing IT policies, procedures, standards, and standard operating procedures.
• Strong technical writing, editing, proofreading, and organizational skills.
• Ability to understand technical concepts and translate them into clear, concise documentation.
• Experience working with IT professionals, subject matter experts, and business stakeholders.
• Proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint or similar document management platforms.
• Strong attention to detail and the ability to manage multiple documentation projects and deadlines.
• Nice to Have: Experience with U.S. Federal compliance standards (NIST, CMMC).

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $35-40/hr Depending on Experience

Company Description

Spry Cyber is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Cyber provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.