Job Description

Spry Squared is looking for a strong Applications Support Analyst based in Denver, Colorado for our client who, under general direction is responsible for installing, configuring and maintaining software applications, interfaces and custom solutions. This position leverages vendors and internal resources to fully support standard applications and custom integrations.

Responsibilities

• System Management and Support of Critical Upstream Applications
• Primarily provide Tier-2 support to the Help Desk on software issues and ensure tickets are resolved within appropriate timeframe
• Help with Tier 1 Help Desk support, as needed
• Develop disparate system application interface scopes and objectives
• Conduct or facilitate comprehensive solution/application upgrades, including:
  • Project planning
  • Timelines
  • Test planning
  • User acceptance test management
  • Cutover implementation
• Provide oversite and updating of IT and Support Processes and Install Documentation
• Work with IT team members to solve complex problems
• Work with IT team members to develop new support processes
• Work with IT team members to improve support processes
• Help manage and distribute workload
• Help manage third-party vendors (contractors) used for:
  • System Support
  • Interface Development
  • Custom Coding
• Monitor and resolve application issues in multiple environments
• Create, update, and maintain both IT-specific and end-user documentation
• Maintain respectful and productive working relationships within and across all work groups, ensuring effective collaboration and cooperation
• Create a work environment that is consistent with the companys Purpose, Vision & Core Values
• Work on-call as needed to support users and the IT team
• Perform other duties and projects as assigned to support the success of the department and company 

Qualifications

Required qualifications

• Bachelors Degree in Computer Science, Management Information Systems, or related field; or equivalent relevant work experience
• 5+ years experience delivering solutions for enterprise applications as an Applications Support Analyst.
• Profieciency with Office 365 applications
• Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 
• Capable of building strong end-user relationships and delivering customer-centric solutions.
• Excellent support ticket documentation, updating of knowledge base, and a strong adherence to ITSM standards 
• Ability to work in complex, multi-system environments
• Excels at problem solving (can chase down issues)
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding

Preferred qualifications

• 3+ years Midstream Oil & Gas industry experience
• Strong experience working with Quorum software including TIPS, QCM, QDOD, ESUITE, QJIB and QQM
• Experience with Peloton Platform software including ProdView, WellView, RigView, LandView, SiteView

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $85,000 - $125,000 Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.