Job Description

Spry Squared is looking for a Travel Coordinator for our client to manage all aspects of travel for the DoW customer and its employees.  This includes, but is not limited to, booking airline tickets, securing lodging reservations, coordinating transportation, processing travel documents, and assisting with passport and visa applications and renewals. The role requires a strong understanding of international travel requirements, entry regulations, and compliance with Federal Travel Regulations (FTR) and/or Joint Travel Regulations (JTR). The Travel Coordinator serves as a key liaison with internal teams and external vendors, ensuring seamless travel arrangements. The ideal candidate must thrive in a fast-paced environment, effectively multitask to meet contract deadlines, and demonstrate exceptional organizational and communication skills. The Travel Coordinator must have a solid understanding of the Defense Travel System (DTS) and its functionality to support travelers.

This is a hybrid opportunity with 4 days in the office (Pentagon) and 1 day working from home.

Responsibilities

• Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system, responsible for initiation of new applications, increase of charge limits, the transfer of accounts to MDA, and other actions as required.
• Provide daily Defense Travel System (DTS) support for all customer travel requirements and respond to traveler/approver inquiries via help desk.
• Interpret the Joint Travel Regulations (JTR) and apply those guidelines and directives to all travel inquiries and travel voucher processing.
• Acts as the subject matter expert on DTS and JTR issues.
• Support travel authorization and voucher processing; troubleshoot billing discrepancies and coordinate resolution as needed.
• Provide periodic status updates and support data reporting on travel activity as required.
• Create traveler's profiles for all program employees using the Customer Travel System.
• Work with the Travel Management Company to secure travel arrangements (i.e., air, lodging, etc.) in accordance with contract regulations (i.e., FTR/JTR).
• Obtain, store, and provide archived travel itineraries upon request.
• Advise employees on special or adverse conditions that relate to their individual travel plans.
• Staying informed about current international travel advisories, political situations, and health concerns in various destinations.
• Act as a primary contact with embassies, consulates, and government agencies to maintain and obtain visa/passport requirements
• Reconciliation of government travel credit card.
• Coordinate with courier services for secure document delivery and pick up. 
• Maintain strict confidentiality and data security when handling sensitive client information.
• Maintain meticulous records to track and control passports and visas and avoid expiration lapses or delays.
• Other duties as assigned.

Qualifications

Required qualifications

• Must have active DoW TOP SECRET with SCI clearance or TOP SECRET with ability to get SCI clearance.
• Bachelor's Degree and at least 10 years of travel support experience.
• Ability to work in a fast-paced environment, multitask, and communicate clearly and effectively verbally as well as in writing.
• Travel Agent Certificate is preferred but not required

Preferred qualifications

• Advanced working knowledge/experience with DTS.
• Advanced working knowledge of Defense Joint Travel Regulations (JTR).
• Advanced working knowledge of Federal Travel Regulation (FTR).
• Working knowledge of DoW Financial Management Regulations related to travel.
• Excellent organizational skills and attention to detail.
• Candidates for this position must have excellent written and verbal communication skills.
• Solid MS Office Suite hands-on experience, including MS Outlook, Excel, Word, and PowerPoint.
• Working knowledge of SharePoint repository and creating folders to store travel information.
• Experience supporting high-volume government travel operations.
• Ability to provide superior customer service in challenging circumstances (by phone, e-mail, Skype, and in person) is required.
• GSA SmartPay Travel training.
• eFACT training for foreign travel.
• GSA travel agent services training.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $85,000 - $95,000 Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.