Program Manager (Remote: Boston, NYC, Philadelphia)

This role is remote in the US on the East Coast. Client is specifically looking for candidates in Boston, NYC, or Philadelphia.

Key Expectations

• At least 5 years of experience in project or program management, leading teams
• Proven record of successfully delivering financial software implementation, specifically around SaaS, Managed Services, and Cloud projects
• A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field
• Solid understanding of cloud computing technologies (AWS, Azure, etc.)
  
• Experience in financial software or specifically enterprise data management software and IBOR (investment book of record) a plus

Job Description

Our US team is seeking a highly motivated, detail-oriented, and personable Program Manager. This person should have prior experience overseeing, guiding, and coordinating the various aspect of implementation and deployment of SaaS and /or Managed Services programs in the cloud. This critical role will oversee software projects from start to finish, managing and motivating software developer / implementation teams and other team members. The Program Manager will give customer presentations, write project proposals, and will be the main point of contact for our clients throughout the implementation phases of such program.

The ideal candidate for this position will have at least 5 years of relevant project or program management, and account management experience preferably within the financial industry. This full-time role will report to the COO of North America.

Mission & Main Activities

• Organize and manage transformational multi-track projects and program of multiple projects, particularly around the company's SaaS and Managed Services offering
• Provide leadership, purpose, direction, and motivation to the team on key projects and program
• Provide proactive recommendations and uses prior experience to recommend opportunities to resolve challenges that arise over the course of the project
• Develop long-term relationships with clients, key executives, and stakeholders
• Provide daily operational support, responding to and resolving client requests and inquiries within the project or program
• Ensure effective issue management and risk management
• Act as a liaison between client and internal teams to successfully deliver timely solutions
• Provide regular project and / or program reporting to client stakeholders as well as management
• Collaborate across multiple in-house and client teams to ensure coordinated understanding, execution, and delivery
• Assist the Sales and Pre-Sales teams to drive and manage the evaluation phase of the sales process

Education & Experience

• At least 5 years of experience in project or program management, leading teams
• Proven record of successfully delivering financial software implementation, specifically around SaaS, Managed Services, and Cloud projects
• A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field
• Proven account management experience
• Candidate should possess a clear understanding of the principles of Project Management and appropriate methodologies and processes
• Solid understanding of cloud computing technologies (AWS, Azure, etc.)
• Experience in financial software or specifically enterprise data management software and IBOR (investment book of record) a plus

Required Knowledge & Skills

• Proven track record managing project implementation of financial software (asset management and/or capital markets)
• Great track record of ability to meet deadlines and to deliver to budget
• Strong analytical and problem-solving skills
• Good leadership, decision-making, and organization skills
• Must possess exceptional customer service skills
• Demonstrate capability to communicate and articulate professionally
• Understanding of general IT principles, IT organization, and IT risk management is a plus
• Ability to work independently and driven to be a strong team contributor
• Strong interpersonal, written, and verbal communication skills
• Must be detail-oriented and have the ability to multitask

Perks

• Competitive compensation
• Paid time off
• Medical, dental, & vision insurance
• 401K retirement plan with employer matching contributions
• Short-term and long-term disability
• Life insurance
• Commuter benefits
• A continued learning platform
• A dynamic environment where local and international cooperation is the key to success
• A wide range of development & growth opportunities in accordance with your career goals
• A "Flexible Work From Home" opportunity
• Coffee, tea, snacks, and a FUN environment with an amazing group of people!