Customer Service Representative

Job Summary: This position serves customers by providing information regarding the Company'ss service offerings and products as well as resolving customer complaints.

Primary Duties and Responsibilities:

• Interact with customers either in-person or via telephone to provide information about products and services; make suggestions about other products and services the Company offers.
• Keep up to date of product line, prices, installation time, various marketing, and promotional services.
• Opens Customer accounts by recording information.
• Process new service application for phone and/or internet.
• Maintains Customer records by updating account information.
• Work front counter taking payments occasionally.
• Maintain records in Company software billing system of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customer billing or service complaints.
• Check and respond to emails concerning service inquiries sent from the company website.

Minimum Qualifications

• High School Diploma; a minimum of two (2) years of experience in customer service.
• Excellent customer service skills.
• Strong knowledge in Microsoft Office products.
• Strong oral and written communication skills.