Spanish On-Call Representative

About StaffHero

StaffHero connects businesses with highly skilled remote professionals to help them scale efficiently and cost-effectively. We provide comprehensive workforce solutions, including recruitment, onboarding, training, payroll, compliance, and workforce management. Our clients rely on us to deliver exceptional service, seamless communication, and operational support across a variety of industries, including healthcare.

Position Overview

StaffHero is seeking a Spanish Bilingual Representative to support healthcare operations through provider coordination, scheduling support, and client communication. This role will serve as a key point of contact between healthcare practitioners, internal teams, and clients, ensuring timely communication and coordination of staffing and operational needs.

The ideal candidate is highly organized, customer-focused, and fluent in both Spanish and English. This position requires flexibility, as the schedule may vary and will include weekend coverage to support healthcare practitioners and operational requirements.

Key Responsibilities

• Communicate professionally with healthcare practitioners, clients, and internal teams in both Spanish and English.
• Coordinate schedules, assignments, and staffing needs for healthcare providers.
• Provide weekend support and coordination to ensure adequate coverage and timely issue resolution.
• Handle inbound and outbound calls, emails, and messages regarding scheduling, staffing, and operational concerns.
• Assist with practitioner onboarding, documentation, and status updates.
• Maintain accurate records of communications, schedules, and staffing activities.
• Monitor staffing needs and escalate urgent issues as appropriate.
• Collaborate with recruiting, operations, and account management teams to support client needs.
• Ensure timely follow-up and resolution of practitioner and client inquiries.
• Support additional administrative and coordination tasks as assigned.

Qualifications

Required

• Fluent in Spanish and English (written and verbal).
• Strong communication and customer service skills.
• Experience in coordination, scheduling, customer support, staffing, healthcare support, or administrative roles.
• Excellent organizational and time-management abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office, Google Workspace, and web-based systems.
• Ability to work independently in a remote environment.

Preferred

• Experience supporting healthcare providers, medical offices, healthcare staffing, or healthcare operations.
• Experience with scheduling software, CRM systems, ATS platforms, or workforce management tools.
• Previous call center, healthcare coordination, or staffing industry experience.
• Associate's or Bachelor's degree preferred but not required.

Work Schedule

• Full-Time
• Remote
• Must be fluent in Spanish and English
• Must be available to work a shifting schedule, including evenings, weekends, and holidays as needed
• Weekend coordination responsibilities with healthcare practitioners are a core function of this role
• Reliable internet connection and dedicated workspace required

What Success Looks Like

• Healthcare practitioners receive timely and professional support.
• Scheduling and coordination activities are completed accurately and efficiently.
• Client and provider concerns are addressed promptly.
• Weekend coverage and operational support are managed effectively.
• Strong communication and service levels are maintained across all interactions.