Medical Receptionist Join a Trusted, Locally Owned Urgent Care Practice

Job Title: Front Desk Medical Receptionist

Practice: Masonboro Urgent Care
Location: Wilmington, NC
Job Type: Full-Time | On-Site | 35-40 hours/week
Schedule: Must be available for evenings and rotating weekends
Office Hours:
MonFri: 8am9pm
SatSun: 8am4pm

About Us

At Masonboro Urgent Care, we deliver excellence-driven, compassionate care to patients of all agesfrom infants to adults. As a locally owned practice, we proudly serve the greater Wilmington area with walk-in access, onsite labs and X-rays, and a team that treats every patient like family.

What This Role Is All About

As a Front Desk Medical Receptionist, youll be the first point of contact for our patients. Youll help create a welcoming and efficient front desk experience while supporting our clinical team and ensuring smooth operations.

️ Responsibilities

Greet patients and visitors with warmth and professionalism

Answer multi-line phones and schedule appointments

Verify insurance and collect co-pays, deductibles, and co-insurance

Enter patient data and scan medical records into our EMR (Athena experience a plus)

Support the team by covering shifts during staff vacations or illnesses

Maintain a calm, organized front desk in a fast-paced environment

Requirements

3+ years of experience as a medical receptionist (urgent care or primary care preferred)

Strong knowledge of insurance verification and benefits

Intermediate computer skills and attention to detail

Ability to multitask and work independently

Flexible schedule, including evenings and weekends

Excellent communication and customer service skills

Experience with Athena EMR is a plus

Why Join Us

Be part of a close-knit, mission-driven team

Work in a modern, well-equipped facility

Make a real impactstarting at the front desk

Serve a community that values integrity, kindness, and excellence

Benefits

Paid Time Off (PTO) Recharge and take care of yourself

Health & Dental Insurance Options Coverage through AFLAC and National General

Equal Opportunity Employer

Masonboro Urgent Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.