Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. Quest Dandenong features 35 apartments which is located walking distance from Dandenong City. The Role Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalized customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. The Ideal Candidate Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a team orientated ethos.  Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded & use of hotel booking software knowledge such as Rms, Guest point, Hirum etc. The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia. Quest Dandenong is currently seeking a friendly and professional front office receptionist to join our team on a casual basis, working approximately 15–25 hours per week. Shifts generally fall between 4:00 pm and 10:00 pm, with some flexibility depending on daily operations. We’re looking for someone who is available to work across both weeknights and weekends, with a positive attitude and a passion for delivering great guest experiences.