Why You'll Love This Role: Purpose-Driven Leadership Lead a passionate team of fundraisers who are making real social impact every day – helping raise millions for causes that matter. People, Passion & Performance Be more than a supervisor – coach, motivate and inspire a diverse and vibrant team to hit goals and grow personally and professionally. Progression & Culture Step into a supportive, value-led environment with career development pathways , regular recognition, and a culture where fun and impact go hand in hand. Your Day-to-Day: Lead, Motivate and manage a team of telefundraisers to exceed KPIs Deliver high-quality coaching, call feedback, and training Monitor performance metrics and drive campaign outcomes Build team morale and a values-driven culture Collaborate with senior leaders and campaign managers to smash fundraising goals You’ll Bring: Previous contact centre leadership experience (telefundraising a bonus!) Strong coaching, communication and people skills A passion for helping others succeed and thrive Results-driven mindset and ability to energise teams Confidence in handling performance conversations constructively The Extras: Monday–Friday work (no late nights or weekends!) Base salary + achievable bonuses Be part of a team where your leadership directly makes an impact Located in our buzzing, purpose-driven Melbourne office Please Note: Only applications with a tailored cover letter will be contacted/shortlisted **