At HomeStart , we believe affordable home ownership should be within reach for more South Australians. As a state-owned organisation with a strong social purpose, we deliver innovative and inclusive housing finance solutions and a genuine commitment to customer service — and we’re proud of the real difference we make every day. We’re now seeking an experienced Customer Support Team Leader to guide a team delivering high-quality post-settlement support. This is a 12 months fixed term, full time opportunity. This hands-on leadership role is ideal for someone who thrives in fast-paced environments, balances operational oversight with service delivery, and is passionate about team development. You’ll lead a team of Customer Support Consultants, ensuring workflows are managed effectively, service standards are met, and continuous improvement opportunities are embraced. You’ll also support customers directly when required — managing complex enquiries, driving resolution, and ensuring every interaction reflects our values. What you’ll bring: Proven experience leading teams in financial services, call centres or customer operations Strong working knowledge of residential lending and loan management A focus on coaching, collaboration and continuous improvement Experience managing workflow, resolving escalations, and delivering change A relevant qualification in leadership and management will be highly regarded. At HomeStart, your leadership will help customers stay confidently on their home ownership journey. In return, you’ll join a values-led organisation offering purpose, flexibility and genuine career development. Ready to Lead with Purpose? Join us in helping more South Australians achieve the security and opportunity of home ownership. Applications are only accepted via Seek and should include: Your resume A cover letter Contact details for three professional referees Please contact Krysty Britton at krysty.britton@homestart.com.au for any queries.  Position Descriptions can be obtained via our careers page:  https://www.homestart.com.au/careers  Applications close Friday, 18 July 2025. Please note candidate screening and interviews may commence prior to the closing date of the job advert, and you will only be contacted if you progress to interview.  We also reserve the right to close this vacancy early. All new employees are required to provide a satisfactory National Criminal History Record (Police Check) prior to commencement. HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.