About this opportunity As a Care Manager, you will play a pivotal role in ensuring the highest quality of care for both potential and existing clients. You will lead and coordinate all activities related to client care. This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery. Based in our Heatherton office, you will champion the best interests of our clients while driving the achievement of our business goals. Why join us? Make a meaningful difference in the lives of seniors and their families Be valued and supported by a fun, appreciative team culture Enjoy perks like weekly lunches, onsite parking, and an Annual Appreciation Day Access wellbeing support through our Employee Assistance Program Key Responsibilities Planning, managing, coordinating, and reviewing client goals. Actively communicate with team members and clients to develop care plans. Formalise agreements with the client and client’s family about the care services to be provided and costs involved. Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about Caregiver Performance. Meeting with clients and their families face to face to discuss and review current care plans and goals. About you Tertiary qualification in social work, allied health, or a related field (preferred) 2–3 years' experience with Home Care Packages and supporting seniors Highly organised with strong time management and multitasking skills Excellent written and verbal communication abilities Valid Australian Driver’s Licence required ABOUT US Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care. Australian work rights Applicants must have permanent or temporary rights to work in Australia with no restrictions. How do I apply? Please submit your resume and a cover letter detailing your suitability for this role.