We are seeking a full time, detail-oriented and organised Administration Employee to support the daily operations of our cake store located in Castle Hill. This position plays a key role in maintaining administrative efficiency, handling customer inquiries, processing orders, and assisting with inventory and scheduling. The ideal candidate is friendly, proactive, and capable of managing multiple tasks in a fast-paced retail environment. Full time hours with some flexibility. About Us At Exquisite Cakes, we create more than just desserts — we craft edible memories for life’s most important moments. Key Responsibilities Customer Service: Respond to phone calls, emails, and in-store customer inquiries Take and confirm cake orders, including custom requests Coordinate with kitchen staff to ensure accurate order fulfillment Administrative Duties: Manage and update customer databases and order records Prepare invoices and receipts Maintain filing systems for financial and customer documentation Inventory and Supply Management: Track inventory levels of packaging, and supplies Assist in placing and receiving orders from suppliers Reconcile delivery receipts with inventory record About You Prior experience in administrative, retail, or food service roles Excellent verbal and written communication skills Strong organizational and time-management abilities Proficiency with technology, including emailing, google drive suite and POS Systems Familiarity with basic accounting or bookkeeping is preferred Friendly, professional demeanor with strong customer service skills Ready to work in a fast-paced retail environment Occasional weekend and holiday shifts may be required Standing, walking, and light lifting may be part of the role