Sales & Customer Experience Coordinator Location: Kent Town, Adelaide Role Type: Full-Time Love helping others feel confident and empowered? Want to work in an energetic, fast-paced eCommerce brand that makes a real difference? We’re Lusta Hair, a global leader in luxury hair toppers and wigs, creating game-changing solutions for women experiencing hair loss. We’re on a mission to smash the stigma of wearing hair and build a movement of confident, unstoppable women. Now we’re looking for a Sales & Customer Experience Coordinator to join our high-performing, high-vibe team. What We’re About We’re more than just hair, we’re a community. Through our personal shopper-style experience, 5-star luxury service, and empowering storytelling, we help women across the world find the hair of their dreams and feel seen and supported through the process. We live by our core values: Own It, Perfect It – You take responsibility for your role and deliver with precision Stronger Together – You communicate with kind candour and love to collaborate Always Advancing – You’re obsessed with growing, refining, and evolving Customer Obsessed – You treat every customer like they’re your only customer About the Role You’ll work in close team environment and be a trusted guide and personal shopper for our customers, from the first enquiry to the final “I’m obsessed!” moment. You’ll build strong relationships, answer product questions, offer styling advice, and confidently guide customers to the right solution, always with heart. A Day in the Life Own and manage your customer leads — DMs, email, form submissions, and virtual consultations Build trust by offering warm, personalised advice that makes each customer feel seen Achieve and exceed individual and team sales targets through thoughtful relationship-building Respond to customer questions across multiple platforms (Instagram, email, etc.) Collaborate with your team to constantly improve our customer journey Celebrate wins (big and small) and contribute to a high-performing, fun work environment What You Bring Previous experience in sales or customer service You’ve managed your own clients or customer list — and loved it A proven ability to nurture leads and close sales while being helpful and have the best intentions at heart Confidence and warmth in virtual consults or customer conversations Clear, empathetic written and verbal communication A solutions-focused, “I’ve got this” attitude Time management skills, attention to detail, and a growth mindset A team-first approach, you love collaborating and lifting others up What We Offer A meaningful role in a business that truly changes lives A vibrant, flexible, and fast-growing team Earn very generous monthly bonuses The chance to learn, grow, and thrive in the booming eCommerce space A workplace where your impact is felt and your voice is heard Confidence that your work matters — to the team and to the customer How to Apply We don’t want cookie-cutter applications. Show us who you are! Please submit: Your resume A tailored cover letter that answers these questions: Why are you the perfect fit for Lusta Hair? What experience do you bring to this role? What’s your go-to coffee (or non-coffee) order?