Customer Service and Allocator/ Dispatch Agent We're on the hunt for an experienced person with skills in customer service and/or fleet allocation. This position is well-supported, well-compensated, and offers a fantastic long-term opportunity for the right individual. About Us: At Yellow Couriers, we take pride in being the best point-to-point delivery service in SE Queensland. We support our drivers and customers with efficient logistics solutions across Brisbane and beyond. Our culture is built on a commitment to respect, accountability, determination, safety, trustworthiness, fairness, adaptability, and dependability. We aren't merely a courier service; we excel in delivering timely solutions, often handling intricate and challenging freight requirements. Yellow Couriers has been in operation for over thirty years and has a large well-established fleet and customer base. For a comprehensive understanding of the Yellow Couriers business model, please visit our website at www.yellowcouriers.com Position Overview We are seeking a dynamic and experienced Customer Experience person who is familiar with point-to-point transport operations. The ideal candidate will have a background in transport and familiar with booking systems (e.g. Transvirtual or similar). The best candidate will understand the operational works of road transport and integrate knowledge to better customer satisfaction. Minimum of 2 years' experience in transport operations or similar customer service role required The Candidate: An active listener who can discern and interpret customer needs, conveying pertinent information via our state-of-the-art dispatch system. Understand fleet operations and allocation (dispatch) roles Experience in using transport management software (e.g. Transirtual or similar) Highly organised and articulate, both in writing and verbally. Possess a keen eye for detail, capable of detecting and avoiding potential errors before they occur. Eager to make a significant impact and distinguish yourself as a true professional. Your values of professionalism, integrity, quality, and teamwork should align with ours. Experience with dispatch booking platforms like Transvirtual and Ontime 360 would be advantageous. We offer a thorough induction, training, support, and continuous development. If you're excited about joining an innovative company that invests in people and embraces learning new skills to build a career in a high-performance environment, we invite you to apply and look forward to speaking with you. No Agencies Please