Location: Lismore $37.36 per hour + super 12-Month Contract - Start this month An exciting opportunity to join a respected, community-focused Federal Government Department, dedicated to supporting Australians with disability to achieve their goals. This position provides a valuable pathway into the public sector, where you'll support individuals with complex needs in a rewarding role. As a Participant Support Officer, you will be the first point of contact, delivering high-quality customer service and support both in person and via phone/email, directly contributing to enhancing services in the disability sector. Key Responsibilities: Provide high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders in person, over the phone, and via email Manage inboxes, including triaging and prioritising participant matters, and make outbound calls to participants, providers, and other stakeholders Undertake suitability assessments for entry and exits into specialist planning streams Assist with project management activities, including developing plans, providing advice, and supporting regular reporting and risk management analysis Work collaboratively in a team environment, providing feedback, contributing to process improvement, and offering on-the-job support What We're Looking For: High-quality customer service skills, including empathy and the ability to handle sensitive or challenging conversations effectively Demonstrated ability to resolve issues and make evidence-based decisions, managing multiple tasks Ability to adapt to change and work effectively in dynamic environments Excellent verbal and written communication skills Proven ability to work independently while contributing positively to a team environment Desirable: Experience (professional or lived) with disabilities. Additional Details: Full-time hours (Standard hours of work: 08:30am till 5:00pm) 12-month contract length, with potential for extensions Office-based in Lismore, NSW Australian Citizenship is required How to Apply: To apply, please submit your resume. Applications close at 5pm AEST, Thursday 17th July 2025 . At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.