About us At One Solution, we’re a trusted leader in delivering innovative and tailored IT solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals. What We Do We offer a comprehensive range of ICT services, including managed ICT support, cloud solutions, cybersecurity, and strategic ICT consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape. Why Join Us Be part of a dynamic team that values innovation, collaboration, and growth. Enjoy a supportive work culture where your ideas and expertise truly make a difference. Benefit from opportunities for professional development and career progression in a fast-paced industry. Work on exciting projects with a diverse range of clients across various industries. About You You are naturally curious and thrive on exploring new ideas and concepts. You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally. Problem-solving excites you, whether you’re working independently or collaborating as part of a team. You enjoy tackling new and uncertain challenges, no two days are the same. Strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus. Ability to work under pressure. The Offering We have an exciting opportunity for you to join our team as Support Officer! You will be responsible for ensuring the timely and accurate processing of orders, inventory management, and product fulfillment within our IT company. Your role will involve working closely with the sales support and customer service teams to ensure seamless operations and customer satisfaction. If you are someone who works hard but also knows how to have fun, join our amazing team! Key Responsibilities 1. Core Responsibilities Minimal Customer contact. Contact will come from BDM or Client Relations. Any missing or additional information to be sourced from contact who provided (client relations, BDM). Processing Transactional requests/orders from Customers (BlueWater, Connectwise) as part of the standard Helpdesk support. Process orders and requests from BDM’s, Client Relations team Processing repairs of devices for customers. Including arranging collection and determining if warranty or non-warranty repair Submission of orders for Mobile, Fixed, Data and other products. Notifying Client Relations of order details – Submission, Error Provisioning, Escalation, Completion Lodging Faults and following up till completion and reporting back to relevant Stake Holders Billing investigations & raising Billing Disputes when required Account reviews for recontracting & additional product/service lead/sales Utilise all existing forms and documents (contracts) available from both Telstra and One Solution, to keep track record of all transactions. It is mandatory that all closed sales must have the correspondent signed contracts and/or documents. Liaise with One Solution's sales team to finalise and fulfil every order or closed sale. - Maintain your workplace in perfect condition. Report back to Management emails and other means of communication on regular basis to keep Management informed of all activities performed at the department under your responsibility. Understand and undertake the company's policies and procedures to achieve the targets set up by management. Perform other duties as directed by the Employer. 2. Additional: Complex Data & Submission of Complex Data Complex Data & Submission of Complex Data orders will fall under this scope specialising in receiving and processing enquiries and tasks from Management, BDM’s & direct contact from customers. Responsible for ensuring that customers’ orders/requests are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers. This position will be a cross between customer service and sales support. Our Values Make it Happen: We’re passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down. Communicate with Purpose: We want to communicate with you, so you know what’s going on – and we love to listen too! Trust is a Must: You can rely on us as your “safe pair of hands”. A trusted employer, a trusted partner, a trusted supplier Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship. Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we’ve done it many times before. One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success. We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don’t just solve problems, we build relationships. If you want to find more about us visit our website at https://onesolution.net.au/. If you’re passionate about technology and driven to deliver exceptional service, we’d love to hear from you. Please submit your application through SEEK with a pdf copy of your CV and a Cover Letter.