Join Our Team and Make a Difference in Patient Care! Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.   About the Opportunity If you thrive in a fast-paced environment, have previous medical experience and are looking to develop your skill-set in a leadership role, this is the perfect opportunity for you! We are seeking a Clerical Supervisor to join and lead the team at our  South East Radiology – Bowral Clinic .  In this position you will be responsible for the daily administrative function and management of two clerical teams based across Bowral and Tahmoor.  This is a high impact role as it supports the delivery of excellence in patient and referrer care. This is position is offered on a  Full-time Permanent basis. Working hours are Monday to Friday, with shifts ranging from 7.15am – 8pm, and weekend paid overtime on a rotational roster. Key Responsibilities: Be responsible for the daily management and supervision of our customer service/clerical team (including rostering, supervision, & performance monitoring). Work collaboratively within a multi-disciplinary team to ensure the effective operation of booking systems,  registration and billing processes. Be the point of escalation for the team in relation to customer service enquiries, feedback or complaints from patients, doctors and referrers. Foster a culture of personal accountability across the team by taking responsibility for our patients, referrers, fellow team members and our business.  About You Alongside your experience in radiology (or similar field) and management, you have a strong understanding of customer service practices and are an organisational whizz. You will also have:  Well-developed communication and interpersonal skills The ability to practice professionalism and manage confidentiality with patients and staff A strong desire to gain experience in a leadership position The ability to remain calm and work effectively under pressure Working for Qscan Group offers you: A great team culture, where you will be supported to participate in person and professional development programs. Competitive remuneration package with additional employee discounts. A uniform allowance provided for you to select your preferred uniform pieces Access to our Employee Assistance Program to enhance your health and well-being. A range of employee benefits, such as paid parental leave and annual flu vaccinations. Qscan Group encompasses  Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging . Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services. If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team!