Customer Service & Operations Assistant Elite Smart Energy Solutions | Full-Time | Working at the head-office in South Melbourne VIC Industry:  Renewables & Environment | Home Electrification Monday to Friday, 9:00 AM -  5:30 PM  Working Holiday Visa holders welcome | Sponsorship available for the right candidate Join a Growing Renewable Energy Company Making a Real Difference Elite Smart Energy Solutions is looking for a proactive and reliable  Customer Service & Escalations Assistant  to join our home electrification team. If you have customer service experience and want to grow your career in a fast-moving, purpose-driven industry, this role could be perfect for you. What You’ll Be Doing Responding to customer enquiries related to  air conditioning and heat pump installations Managing  post-installation service cases  and  warranty claims Handling  technical enquiries  and assisting with basic  on-call troubleshooting Coordinating with internal teams to ensure fast and effective issue resolution Accurately documenting customer interactions and updates in our systems About You Previous  customer service experience  (phone and/or email) Excellent communication, time management, and organisational skills A calm and professional approach to problem-solving Experience in the  home energy, electrification, or trades industry  is desirable, but not essential Must be eager to learn - full training will be provided Why Join Elite Smart Energy Solutions? Be part of a company leading the way in sustainable home energy solutions Great team culture and strong leadership support Career development opportunities in a growing industry Monday - Friday schedule (9:00 AM – 5:30 PM) Working Holiday Visa holders are encouraged to apply Sponsorship available  for outstanding candidates Apply Now If you're ready to be part of a business that values customer care, innovation, and environmental impact - we’d love to hear from you!