About Us: Multisteps Industries is a leading provider of innovative packaging solutions, serving a diverse range of industries. We pride ourselves on delivering exceptional customer service and high-quality products tailored to our clients' needs. As we continue to grow, we’re looking for a dynamic Customer Service Manager to join our team on a 12-month contract basis. The Role: As our Customer Service Manager , you will lead and motivate our customer service team to ensure seamless communication, timely order processing, and outstanding client satisfaction. You’ll act as the bridge between customers, sales, and operations, resolving issues efficiently and maintaining strong relationships. Key Responsibilities: Manage and mentor a team of customer service representatives. Oversee order processing, tracking, and fulfillment to ensure accuracy and efficiency. Handle escalated customer inquiries and complaints with professionalism. Collaborate with sales, logistics, and production teams to meet customer expectations. Develop and implement customer service policies and best practices. Monitor KPIs (e.g., response times, satisfaction scores) and drive improvements. Provide regular reports on customer service performance and trends. What We’re Looking For: Experience: 5+ years in customer service, with at least 2 years in a managerial role (packaging or manufacturing industry experience is a plus). Skills: Strong leadership, problem-solving, and communication skills. Proficiency in CRM systems and MS Office. Attributes: Proactive, detail-oriented, and able to thrive in a fast-paced environment. Availability: Immediate start for a 12-month contract (potential for extension or full time based on performance). Why Join Us? Competitive contract rate. Opportunity to work with a growing industry leader. Collaborative and supportive team environment. How to Apply: If you’re a customer service leader with a passion for excellence, we’d love to hear from you! Send your resume and a brief cover letter ! Multisteps is an equal opportunity employer.