Our Business Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.  Our talented workforce of over 930 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.  We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.    Over the coming 5 years we’re investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and we will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.  The Role A Customer Information and Billing Officer at TasWater is responsible for ensuring accurate property, infrastructure, and customer information.   In this position you will help us Deliver on Commitments by:  Reviewing property data to ensure water and sewerage charges are correct Account billing for water and sewerage services Assessing property data - including desktop investigation and site visits Addressing customer enquiries to ensure account accuracy On site water metering investigation and Sewerage service methodology assessment Water meter compliance testing. Ensuring water meter accuracy Meeting required KPIs and maintain a high level of service and care to internal and external stakeholders to achieve team goals Implementing complex account adjustments following relevant business rules and guidelines, identify and correct data integrity issues For a full copy of the position description, detailing all the roles key accountabilities, please visit our website at www.taswater.com.au What we're looking for Your application must clearly demonstrate how you meet the selection criteria in the Position Description, summarised as follows: Your experience in data entry, quality assurance and maintaining accurate records Your strong digital skills, with proficiency in Microsoft Office Suite (Excel and Microsoft Word) Excellent attention to detail and a commitment to maintaining high standards of work High Level of customer service skills – With the ability to communicate effectively in person, via phone and written correspondence Ability to interpret complex data and on-site scenarios to apply correct pricing rules Attention to detail and ability to work unsupervised with complex admin tasks essential Physically capable of completing on site tasks (Manual handling- basic hand tool use) Why TasWater Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.  We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.  We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.  The Details We are looking for 2 permanent full-time positions and can be based in either Devonport or Launceston. This role attracts a salary of $85,416.84 to $90,162.22 (inclusive of superannuation), negotiable dependent on experience.   Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.    If you would like to learn more about this role or have a confidential conversation, please contact Megan Murray - Customer Information and Billing Team Leader at Megan.Murray@taswater.com.au. Applications close at 10AM on Thursday, 24th July.