About the Business Alice Equipment Hire is a locally owned business with a proud reputation for providing quality hire equipment and outstanding service across Central Australia. We are committed to reliability, professionalism, and building long-term relationships with our customers. About the Role We are seeking a motivated and customer-focused Customer Service Officer to join our Alice Springs team. In this hands-on role, you’ll be the face of our business—serving customers, coordinating equipment hire, supporting daily operations, and helping the business run smoothly and efficiently. You’ll work closely with the manager and broader team to maintain a high standard of service and operational support. Key Responsibilities Deliver exceptional customer service in person, over the phone, and via email Manage equipment bookings, pick-ups and returns Assist with basic admin tasks, including data entry and invoice coding Support workshop/yard coordination and ensure equipment is presented professionally Assist to ensure a compliant and safe workplace and equipment Contribute to a friendly, can-do team culture Help maintain an organised and efficient work environment What You’ll Need A strong customer service focus with great communication skills Basic understanding of business operations (bookkeeping, HR, or admin experience is a plus) Current car driver’s licence. MR licence and Forklift licence desirable or willingness to obtain required Availability to work some Saturday mornings Ability to multitask and thrive in a fast-paced environment A proactive attitude and willingness to help wherever needed Highly Desirable Experience in the equipment hire or trade industry Basic knowledge of small tools, engines, or machinery Customer service experience Relevant industry licences or certifications What We Offer A supportive team environment in a well-established local business Competitive base salary with an opportunity to receive bonuses On-the-job training and the opportunity to build a long-term career Varied, hands-on work with a strong customer service focus