Senior Support Analyst Full time fixed term position until 30 June 2026 Geelong office location, with flexible hybrid working Offering a competitive starting base salary of $133,944 plus super and benefits Care in Action With a career in IT Shared Solutions (ITSS), you’ll be part of two organisations with an important purpose for the Victorian community; to look out for the lives of everyone who travels on Victoria’s roads, as well as reducing workplace harm and improving outcomes for injured workers. Find out more about our shared purpose , and what drives every one of us. Right now, we’re seeking a Senior Support Analyst who will play their part in the shared purposes. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for the organisations, their colleagues, and themselves. Two organisations. One IT division. This role is for a position in the IT Shared Solutions (ITSS) division. A collaboration area in which the TAC and WorkSafe Victoria share resources to deliver IT solutions. If successful in your application, you will be employed by WorkSafe Victoria working across both organisations About the role The Senior Support Analyst provides a range of technical services supporting, maintaining, enhancing, designing, building and deploying applications assigned to their service. The role is responsible for providing technical services across a range of applications, with a strong focus on maintaining service quality at or above agreed targets. In this role you will have the opportunity to work on cloud technologies in a dynamic environment, and be provided with training on multiple platforms that the team support. What we’re looking for Relevant tertiary qualification and industry certifications Relevant tertiary qualifications, industry certifications such as ITIL and/or substantial IT systems management and industry experience. Significant experience in a similar role Proven experience in a similar role including supporting, developing, maintaining and improving a complex application portfolio. Highly developed interpersonal and verbal communication skills, with a strong customer focus. Strong communication skills including demonstrated influencing skills including the ability to influence business and other stakeholders to drive service management skills. Significant experience in designing and developing solutions Experience in designing, developing and supporting solutions using the following (or equivalent) technologies: IBM MQ, IBM IIB / ACE, IBM BPM / BAW, IBM ODM, IBM API Connect, IBM Datapower, Jenkins and Ansible. Any experience in AWS, Kubernetes and Mulesoft is desirable but not mandatory. Why you’ll love it here There’s more to work than a competitive salary and amazing employee benefits. As our newest Senior Support Analyst/Integration, you’ll also: Grow your way Development programs and incentive plans to help advance your career and influence meaningful change. Be at your best Wellbeing initiatives, including discounted Gym & Pool Memberships and flexible working arrangements, to support you in being the best you can be. Achieve, together We’re a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people’s lives. Ready to put care in action? We’d like to hear from you. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Senthil Swaminathan, Manager Integration Services via email: Senthil_Swaminathan@itss.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 27th July 2025.   If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.  Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website .    Position Description - Senior Support Analyst.pdf