Assetlink’s Purpose: Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide.  Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors. Fantastic opportunity for experienced Full-time Cleaning Services Manager to be based at our premier retail site QIC Woodgrove Shopping Centre. Located in Melbourne's Western Suburbs. Work hours are as follows: Monday to Friday: 7:30AM to 3:30PM Please be advised this role requires Full Working Rights in Australia. The Role: As the Cleaning Services manager, you will oversee the daily operation of our cleaning team. You will be turning curious visitors into loyal customers whilst supervising and leading a team dedicated to providing award-winning retail customer service. You will be part of the Assetlink team with a key focus on developing a high performing cleaning team, whilst efficiently managing all day to day Cleaning operations, including but not limited to; staff training, cleaning service delivery tracking, rostering, auditing and many other day to day operational requirements. Responsibilities: Managing a cleaning team Provide effective leadership to cleaning personnel, including mentoring and training. Leading and inspiring team members to deliver superior guest experiences; Performing administrative functions, such as incident reporting, assisting with staff rosters, etc; Meet and exceed contract cleaning requirements. Develop and maintain excellent customer relations with the client. Understand customer’s security, environmental and safety requirements. Following Occupational Health Safety and Environmental policies and procedures. Responding to general cleaning, periodical, preventative and emergency incidents or queries. To be considered for the position you must have the following: A minimum of 1-2 years’ experience in retail/commercial cleaning Previous experience managing a team Strong understanding of hard floor cleaning practices and related machinery Knowledge of cleaning practices, including infection control. Excellent communication skills, both written and verbal. Good administrative skills and is proficient in the use of Microsoft Office and other computer applications; Ability to give direction and instruction to people. Ability to multi-task, be flexible and work under pressure. Consistent attention to detail. Is available to work weekends What we offer you Reward and recognition incentives Ongoing training and development A safe and supportive working environment Career development A family-oriented culture Uniform provided   If you're a highly motivated and enthusiastic individual with a commitment to providing excellent service and would like to be part of a key team, then take your career on a journey with Assetlink and “Apply Now” Assetlink's Diversity Commitment Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.