About the role Gideon Services is looking for a Sales Support Coordinator to join our dynamic team in Carrum Downs, Victoria. In this full-time role, you’ll work closely with the Director, GM, and Sales Manager, providing vital administrative support across sales operations and key account management. It’s a fantastic opportunity to learn and grow, offering hands-on experience and mentorship from a seasoned leadership team—perfect for someone looking to build a future in sales. What you'll be doing Providing administrative support to our sales team in the management of key accounts (new line templates, promotional submission, updating purchase orders with customers) Assisting with the preparation of new opportunity costing Run reports from Netsuite ERP (Enterprise Resource Planning) system for management review (sales, customer orders) Maintaining customer relationships through a mix of emails and phone calls (check ins, offering proposals) Customer sales report analysis - identifying trends, opportunities and challenges Assisting on post-activity review on major projects Product sample requests (retailer submissions/ photography samples) Contributing to the continuous improvement of our sales processes and procedures Collaborating with cross-functional teams to support the overall success of the business Ad-hoc tasks supporting the GM and Director What we're looking for Experience in a sales support or customer service role, preferably within the sales industry Strong administrative and organisational skills, with the ability to multitask and prioritise effectively Excellent communication and interpersonal skills, with a customer-centric approach Microsoft Excel proficiency - intermediate level requirement A proactive with a willingness to listen, learn and adapt Small business team mindset – flexible and proactive in stepping beyond defined responsibilities to support the team when needed What we offer At Gideon Services', we are committed to providing our employees with a supportive and rewarding work environment. This includes opportunities for professional development, competitive remuneration and a peaceful workspace within a small and friendly team. About us Gideon Services is a Melbourne-based FMCG company working with major discount and retail stores across Australia and New Zealand. We're known for great customer service, smart product solutions, and staying true to our values—supporting our people and the communities we’re part of. If you’re looking to be part of a down-to-earth team that’s growing and making a difference, we’d love to have you on board. If you are excited to join a dynamic and forward-thinking organisation, we encourage you to apply for this role today.