Our Client: Our client is an Australian and New Zealand medical device distributor dedicated to providing healthcare professionals with innovative medical technologies. By partnering with world-class companies that share their vision for innovation, our client offers a broad portfolio of products across various therapeutic areas, including spine, orthopaedics, robotics, plastics and reconstructive surgery, and neurovascular intervention. Their commitment is to enhance patient outcomes while ensuring the long-term economic sustainability of the healthcare system. About the role: The purpose of this role is to engage with customers and internal stakeholder, address their inquiries and handling their order related requests. Duties: Promptly and accurately processing customer enquiries and orders Handling customer communications from start to finish via phone and email Maintaining detailed and accurate records of all interactions within Zendesk Monitoring order progress and coordinating with internal and external stakeholders to meet KPIs and SLAs Staying informed on product updates to consistently meet daily service standards Assisting with warehouse operations, order fulfilment, dispatch, inventory management, and routine stock counts Benefits: Health Insurance Discounts Flexible hybrid work arrangements Generous Parental leave Opportunity to purchase leave  Volunteer Leave Onsite Parking Skills and Experience: Excellent communication skills  Proven experience within customer service Strong written and verbal communication skills  The ability to build and maintain professional relationships with a range of internal and external stakeholders. Proven high attention to detail is a must APPLY NOW! Only those with full working rights will be considered.