Central Receptionist

Receptionist

About Us

We are a nationally accredited leader in substance use disorder treatment with two decades of experience providing a full continuum of care for clients and their families throughout the recovery process. We are a team of dedicated professionals focused on quality treatment and positive outcomes for our clients.

Position Overview

We are seeking a professional and dedicated Central Receptionist to serve as the first point of contact for Guardian Recovery's corporate office. This full-time, in-office position plays a crucial role in ensuring exceptional customer service while efficiently directing calls and inquiries to the appropriate facilities and staff members across our network.

Responsibilities:

• Answer incoming corporate calls in a professional, courteous, and timely manner
• Handle general inquiries and non-admissions related calls
• Direct callers to the appropriate facility or staff member based on their needs
• Provide quick answers to frequently asked questions when appropriate
• Maintain accurate call logs and message documentation
• Transfer calls efficiently while ensuring caller information is properly communicated

Communication & Coordination:

• Collaborate with facility staff across multiple locations
• Relay urgent messages promptly and accurately
• Maintain confidentiality of sensitive information in accordance with HIPAA regulations
• Provide backup support for other administrative functions as needed

Required Skills & Experience

• Minimum 2+ years of customer service experience, preferably in healthcare or professional services
• Excellent phone etiquette and professional communication skills
• Strong verbal and written communication abilities
• Experience using Google Workspace (Gmail, Google Calendar, Google Drive, Google Docs)
• Proficient in multi-line phone systems
• Ability to multitask effectively in a fast-paced environment

Technical Skills:

• Basic computer proficiency and ability to learn new software quickly
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to handle confidential information with discretion

Schedule: Monday-Friday,9am-5pm in-office position

Pay:$17- $19.23 hr

Location: Delray Beach, FL 33445

Apply today!