Live Chat / Customer Support Associate (Cebu - Remote)

Job Title: ​Live Chat / Customer Service Associate (Cebu - Remote)

About the Client: ​A​ fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation, real-time gameplay, and delivering an exceptional user experience.

Overview: Were looking for a Customer Service Associate to join a dynamic support team for a US-based Daily Fantasy Sports platform. The role involves providing top-notch assistance to users through live chat and other communication channels, resolving both technical and non-technical issues, and ensuring a smooth and enjoyable user experience. If you have a passion for sports, strong problem-solving skills, and experience in customer support, this is a great opportunity to be part of a fast-growing industry.

Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Communicate with customers through various channels, including live chat, email, and other support platforms.

• Develop a strong understanding of our products and platform to provide accurate and efficient support.

• Respond promptly and professionally to customer inquiries.

• Troubleshoot and escalate technical issues as needed, ensuring customers receive timely resolutions.
  
  

Qualifications:

• Excellent written and verbal communication skills.

• Strong attention to detail and a sense of urgency when working.

• Proven experience in live chat customer support, preferably for online platforms.

• Experience with technical troubleshooting or providing support for web/mobile applications.

• Knowledge of or strong interest in sports and fantasy sports is a plus.

• Experience with data verification and problem-solving in a fast-paced environment.
  

Schedule: ​TBD

Setup: ​Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!