Nonvoice Customer Service Associate (Cebu - Remote)

Job Title: Nonvoice Customer Service ​Associate (Remote)

About the Client: Our client is a U.S.-based digital entertainment company that offers engaging and interactive online gaming experiences. They focus on creating a secure, enjoyable, and user-friendly platform supported by innovation and excellent customer service.

Overview:​ The Customer Service Associate will assist users by managing inquiries and resolving issues through chat and email. The role requires strong written communication skills, attention to detail, and the ability to provide prompt, accurate support. Youll contribute to delivering an exceptional customer experience while working remotely in a fast-paced and collaborative environment.

Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution​.

• Communicate with customers through various channels to address inquiries and issues.

• Develop in-depth knowledge of the company's products to answer customer questions accurately.

• Respond promptly to customer inquiries, maintaining a high standard of customer support.

Qualifications:

• Excellent written and verbal communication skills.

• Strong attention to detail.

• Ability to work with a sense of urgency.

• Experience with data verification.

• Quick problem-solving abilities

​Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!