Job Openings
Review Management Lead (Google Business Profile) - Remote
About the job Review Management Lead (Google Business Profile) - Remote
Job Title: Review Management Lead (Google Business Profile) - Remote
Overview:
The ideal candidate brings deep hands-on experience with Google Business Profile review disputes, a data-informed mindset, and a passion for protecting and growing our clients' online reputations.
Responsibilities:
- Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks.
- Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure.
- Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals.
- Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
- Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights.
- Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results.
- Establish scalable workflows, SOPs, and quality standards for the in-house review management function.
Required
- 3–5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline.
- Proven experience managing a team of at least three individuals in a remote working environment.
- Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes.
Preferred
- Prior experience working with a third-party review management platform.
- Familiarity with Google Business Profile (GBP) administration at scale, including multi-location management.
- Background in digital marketing agency operations or client-facing account management.
Schedule: GY Shift
Setup: Remote / WFH
- Why Join STAFFVIRTUAL?
- Competitive compensation and benefits package
- HMO coverage starting on Day 1
- Paid time offs
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!