Operations Manager (Remote)

About the client: 
Is a fast-growing, NYC-based CPA firm specializing in crypto taxation, high-net-worth individuals, business owners, and attestation services. We're seeking a highly organized, proactive, and driven Operations Manager to help scale the firm's infrastructure and improve day-to-day operations.

Key Responsibilities:

Operational Oversight

• Manage daily internal workflows and staff coordination

• Improve systems, processes, and procedures to drive efficiency

• Oversee onboarding/offboarding of clients and employees

• Coordinate scheduling, task delegation, and resource planning

Technology & Systems Management

• Administer software tools (e.g., QuickBooks, Hubstaff, GDrive, Canopy, Slack, Loom)
• Identify and implement automation or integrations to reduce manual tasks
• Troubleshoot team technical/logistical issues and escalate when needed

Process Development

• Document SOPs (Standard Operating Procedures) and keep them updated

• Develop internal controls and ensure procedures are followed

• Manage workflow for tax season, client requests, and internal deadlines

HR & Admin Support

• Track timesheets, PTO, and general HR support

• Assist with hiring processes, including interviews, onboarding, and payroll coordination

• Ensure clear communication across offshore and onshore teams

Client Coordination

• Support client onboarding, communication, and follow-up

• Act as liaison between clients and internal staff to ensure prompt delivery

• Organize client file systems and deadlines

Qualifications:
Bachelors degree in any business-related field
3-5 years of experience in operations, administration, or project coordination
Strong organizational skills and attention to detail
Comfortable using digital tools and learning new systems
Able to document processes and help improve workflows
Experience working with cross-functional or remote teams
Good communication and problem-solving skills
Proactive, adaptable, and able to manage multiple tasks at once

Perks: 

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
• Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus