Account Coordinator / BPO Team Leader (Cebu - Hybrid) (Completed)

Job Title: Account Coordinator / BPO Team Leader (Cebu - Hybrid)

About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.

Overview: STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.

Responsibilities:

• Oversee day-to-day operations of assigned teams.

• Monitor team attendance and ensure compliance with established policies.

• Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.

• Provide ongoing coaching and performance feedback.

• Address client and agent escalations promptly.

• Collaborate with cross-functional teams to optimize processes.

• Other tasks, as needed.

Qualifications:

• 1 to 3 years of experience in account coordination, client services, operations support, or a similar role

• Strong organizational and time management skills

• In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools

• Excellent communication and leadership skills

• Organizational and time-management skills

• Decision-making skills

• Degree in Management or training in team leading is a plus

Schedule: TBD

Setup: Hybrid / Onsite - Cebu

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO coverage starting on Day 1 with free dependent coverage

  • De minimis and allowances

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!