HR Manager / Sr. HR Manager

About the Role

We are looking for a seasoned Senior Human Resources Manager to lead and manage core HR functions across our Cebu and Manila operations. This leadership role will oversee Compensation & Benefits, Employee Relations, Training & Development, and General Administration. The ideal candidate brings in-depth knowledge of Philippine labor laws and proven experience in the BPO industry.

DUTIES & RESPONSIBILITIES

• Lead and manage the full spectrum of HR operations including Compensation & Benefits, Employee Relations, Training and OD, and Admin functions.
• Ensure alignment of HR policies with Philippine labor laws, particularly DOLE guidelines and other local employment regulations.
• Handle complex employee relations cases with fairness and compliance, including investigations, disciplinary actions, and conflict resolution.
• Drive and monitor employee training and development programs, ensuring they meet business and individual growth needs.
• Experience in monitoring HR KPIs 
• Must have HR process improvement Experience
• Experience in HR Project Management is needed
• CPHR or CHRP certification is preferred but not required
• Oversee general administrative support to ensure smooth day-to-day operations.
• Partner with leadership to provide strategic HR support aligned with organizational goals.
• Support audits, compliance checks, and other HR-related regulatory requirements.
• Mentor and guide the HR team, fostering a culture of continuous improvement and high performance.

QUALIFICATIONS

• Bachelors degree in Human Resources, Psychology, Business Administration, or related field.
• At least 8 years of progressive HR experience, with 3+ years in a senior or managerial role in a BPO or shared services environment.
• Solid understanding of Philippine labor laws, DOLE standards, and HR compliance.

• Strong leadership, interpersonal, and conflict management skills.

• Proven ability to manage multiple HR functions in a fast-paced environment.
• Excellent communication skills and stakeholder management.

PERKS & BENEFITS
Competitive salary package
Growth opportunities in a rapidly scaling company
Supportive team culture and regular professional development

Setup: Hybrid
Shift: Flexible