Account Coordinator / Client Coordinator (Technical Account)

JOB TITLE: Account Coordinator

Duties & Responsibilities:

• Aid in answering requests from Clients, Vendors, and the Technical Team regarding account issues such as basic customer inquiries, product management, general concerns, etc.
• Ensure that all business relationships with Third Parties and Partners are well documented.
• Work with internal departments including management, helpdesk, accounting and sales to ensure that clients are properly and effectively serviced.
• Provide administrative support to account manager, such assembly of annual reports, updating reports, data collection and other administrative functions as required
• Provide timely and professional assistance and support to all customers.
• Other tasks that may be assigned.

Qualifications:

• Customer service experience
• Excellent organizational, project management and priority-setting skills
• Ability to work collaboratively and openly in a team environment
• Creative problem solving and problem resolution abilities
• Ability to simultaneously handle multiple projects/tasks and complete within assigned deadlines
• Excellent written and oral communication skills
• Ability to influence without authority
• Understanding of services and products
• Some technical knowledge is considered a benefit

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• 1 FREE HMO Dependent after 6 months*
• Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave,
• Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance bonus
• Annual bonus
• Monthly prizes and bonuses
• Up to 30K referral bonus

Shift: EST