Team Leader

COMPANY NAME: STAFFVIRTUAL

ABOUT US: STAFFVIRTUAL is a leading provider of remote staffing solutions for businesses of all sizes. We specialize in providing highly skilled and reliable remote employees to help companies streamline their operations and increase efficiency.

DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day operations of assigned teams.
• Monitor team attendance and ensure compliance with established policies.
• Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
• Provide ongoing coaching and performance feedback.
• Address client and agent escalations promptly.
• Collaborate with cross-functional teams to optimize processes.
• Other tasks, as needed.

QUALIFICATIONS:

• 1 to 3 years experience as a TL/QA/SME/Sup
• In-depth knowledge of performance metrics
• Good computer skills, especially Microsoft and Google tools
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus

PERKS & BENEFITS

• Company Laptop provided
• HMO Coverage on Day 1
• Free HMO Dependent
• Paid Leaves with Unused Leave Conversion
• Annual Bonus
• Php 10,000 to 30,000 Referral Bonus
• Monthly Prizes and Bonuses

NOTE: This is an office-based setup. Anyone from the Philippines can apply and report to our Cebu office.