Contracts Coordinator II

ABOUT THE CLIENT: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each clients needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.

OVERVIEW: The Contracts Coordinator II is responsible for the coordination of contract programs and service maintenance agreements. You are responsible for providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction.

DUTIES & RESPONSIBILITIES:

Demonstrate the ability to perform all functions of a Contracts Coordinator I and assist with functions as needed.Perform set up of new copier, MPS and Production Print (PP) contracts.
Process device supplements, MAP, and maintenance agreements (internal and lease).
Process renewal activities for copier, MPS and PP contracts.
Process billing for contracts as assigned.Process equipment pick up forms, cancellations, returns, swaps, addendums, and any additional workflow as assigned.
Assist customers with billing questions or concerns and provide resolution.
Monitor leasing upload items and reconcile open or pending meter errors, service rates, and escalation issues.
Organize and maintain rental agreements for territory as assigned.
Assist with acquisition data entry as needed.
Assist Sales Representatives by providing contract and usage information as requested.
Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.

QUALIFICATIONS:

An associate degree and two or more years of relevant experience; or equivalent combination of education and experience.

Proficiency with business collaboration tools such as MS Office applications including Excel and Outlook.
Superior internal and external customer service and communication skills.
Enthusiastic, dedicated to the challenge of helping other people.
Strong attention to detail with the ability to maintain accurate and detailed reports.
Ability to identify errors and make proper corrections.
Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined
timeline and to operate with changing priorities.
Function collaboratively as part of a fast-paced, client orientated department.
Self-starter with the ability to perform with little or no supervision.
Strong ability to exercise independent judgment.

SHIFT SCHEDULE: TBD

SETUP: This is a remote (work-from-home) position open to candidates based anywhere in the Philippines.

PERKS & BENEFITS:
-Competitive Salary Package
-Company Laptop provided
-HMO Coverage on Day 1
-Free HMO Dependent
-Paid Leaves with Unused Leave Conversion
-Monthly Attendance Bonus
-13th Month Pay
-Referral Bonus
-Monthly Prizes and Bonuses