Level 2 Helpdesk Support (Remote)

Key Responsibilities

• Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
• Support client infrastructure including Windows desktops, laptops, servers, and mobile devices.
• Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID.
• Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points).
• Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive.
• Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage).
• Install, configure, and support backup solutions (e.g., Veeam).
• Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection.
• Perform patch management, system updates, and preventive maintenance.
• Provide occasional client support in the Dallas/Fort Worth metroplex.
• Document all work in the PSA system (ConnectWise Manage and PassPortal).
  

QualificationsRequired Skills & Experience:

• 2-4 years of IT support experience, preferably in an MSP environment.
• Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022.
• Proficiency with Microsoft 365 administration.
• Experience troubleshooting LAN/WAN, firewalls, and VPNs.
• Familiarity with RMM and PSA tools (ConnectWise).
• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Customer-first mindset with the ability to explain technical concepts to non-technical users.

Preferred Skills (nice to have):

• Microsoft certifications (e.g., MCP, MCSA, MS-900, AZ-104).
• CompTIA certifications (Network+, Security+, A+).
• Experience with backup/disaster recovery solutions.
• Knowledge of advanced security frameworks and compliance (HIPAA, PCI, etc.)

Schedule: Night Shift

Setup: WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!