VIP Account Manager (Cebu - Remote)

Job Title: VIP Account Manager

Overview: We are looking for a motivated and personable VIP Account Manager to support our client in the online gaming industry. The ideal candidate will have a background in VIP services, hospitality, or high-value client management. Experience in online casinos or sports betting is a plus, but not required. The key to success in this role is the ability to build strong relationships with VIP players and ensure they receive the best possible experience.

Responsibilities:

• Act as the main point of contact for VIP and high-value players.

• Build and maintain strong, long-term relationships to drive loyalty.

• Provide proactive and personalized support to enhance the player experience.

• Monitor player activity to identify engagement and retention opportunities.

• Work with internal teams to resolve issues quickly and effectively.

• Handle VIP concerns with professionalism, discretion, and care.

Qualifications:

• Experience in VIP account management, hospitality, or similar roles managing high-value clients.

• Excellent communication and interpersonal skills.

• Strong customer-first mindset with a professional and discreet approach.

• Background in online gaming or sports betting is a plus, but not required.

• Familiarity with CRM systems or customer support tools is an advantage.

Schedule: TBD

Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!