Customer Retention Specialist (Completed)

Job Title: Customer Retention Specialist

Overview:

We are seeking a motivated and goal-driven professional to join our client in the online gaming industry. This role focuses on outbound calling to both VIP and regular churned customers, with the goal of re-engaging players, driving activity, and enhancing customer loyalty. The ideal candidate is confident on the phone, skilled in building rapport quickly, and motivated by achieving results.

Responsibilities:

• Make outbound calls to both VIP and churned regular customers to re-engage them.
• Build strong relationships and deliver excellent customer service during each interaction
• Identify opportunities to retain and reactivate players through proactive outreach.
• Communicate promotional offers and encourage continued player activity.
• Record and track customer interactions using CRM or support tools.
• Collaborate with internal teams to resolve customer concerns promptly and effectively.

Qualifications:

• Experience in outbound calling, telesales, or customer engagement roles.
• Strong communication and interpersonal skills, with a confident phone presence.
• Goal-oriented mindset with proven ability to meet or exceed targets.
• Customer-first approach with professionalism and empathy.
• Background in online gaming or sports betting is a plus, but not required.
• Familiarity with CRM systems or call management tools is an advantage.

Schedule: TBD

Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!