Bilingual Japanese Customer Support Specialist - Pampanga

What You'll Do:

• Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions.
• Provide timely insights to stakeholders using logical and effective communication channels.
• Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients.
• Identify patterns in customer interactions to optimize support systems as we grow.
• Maintain excellence in core responsibilities while contributing to the teams long-term success.
• Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas.
• Manage multiple tasks efficiently under pressure in a complex environment.

What You Bring:

• 1–2 years of work experience.

• Bachelors degree.

• Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset.
• Customer-first attitude, taking independent and appropriate actions to support clients.
• Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).
• Bilingual in Japanese and English, with proficiency in spoken and written communication.

Preferred Qualifications:

• Previous customer experience is a plus.

Perks & Benefits:

• HMO coverage

• Leave credits

• Allowances

• Attendance bonus

• Monthly prizes and bonuses

• Referral bonus up to PHP 30,000

Work Setup:

• Onsite at SkyTech, IT Park, Mabalacat, Pampanga

• Rotating shifts

• 6-month project-based contract