Business Support / Loan Assistant VA (Remote)

About the client: Specializes in commercial real estate financing, offering tailored loan solutions for property investors, developers, and business owners. Their services include financing for non-owner-occupied residential properties, multifamily units, fix-and-flip projects, construction, development, and various commercial real estate ventures.

Were looking for a highly organized and detail-oriented Loan Processing Assistant to support our loan operations team. This role primarily involves managing email communication, with occasional calls using Google Voice. You will help set up loan files, upload them into investor portals, gather client documentation, and coordinate with third parties for required documents and approvals.

QUALIFICATIONS:
· 1+ years experience in loan processing, mortgage, or a related administrative field preferred
· Strong written and verbal communication skills
· Comfortable handling a high volume of emails and using Google Voice for calls
· Familiarity with investor portals or loan software is a plus
· Ability to work independently, stay organized, and meet deadlines

RESPONSIBILITIES:
· Set up and maintain loan files with accuracy and completeness
· Upload loan files into investor portals for processing and approval
· Communicate with clients via email (and occasionally by phone) to collect necessary information and documentation
· Coordinate with third-party vendors to order supporting documents for loan approval
· Monitor and follow up on outstanding items to ensure timely processing
· Maintain accurate records and organize all client interactions and documents

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
• Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance Bonus
• 13th month pay + Government Statutory Benefits
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus

SHIFT HOURS: Graveyard shift