Product Support Sales Representative

Job description

• Sales Process & Growth: Follow the IMPACT Sales process, develop annual sales plans, and achieve targets through strategic actions.
• Customer Relations: Build and maintain professional, long-term relationships with customers, suppliers, and internal teams.
• Market Intelligence: Gather valuable business insights by analyzing customer needs and market trends.
• Documentation & Reporting: Maintain detailed records, including customer interactions, quotations, and sales follow-ups.
• Product & Service Promotion: Promote and sell company products, services, and support programs while ensuring business retention and profitability.
• Problem-Solving & Support: Work closely with service and parts departments to provide solutions and enhance customer satisfaction

Job requirements

• Bachelors degree in mechanical engineering, Automotive Engineering, Business, or a related field.
• 3+ years in field service, product support, or aftermarket sales in the heavy equipment or mining industry.
• Strong understanding heavy mining equipment, maintenance practices, and parts identification.
• Ability to build strong customer relationships and drive revenue through service and parts sales.
• Excellent verbal and written communication skills in Mongolian and English.
• Ability to assess equipment condition and recommend solutions.
• Proficiency in Microsoft Office, CRM software, and maintenance management systems.
• Willingness to travel extensively to remote mining sites.

Additional information

• Pleasant safe workplace environment with opportunities for personal and professional growth
• Competitive salary
• Private health insurance including direct family
• Free meals and transportation
• Working hours: 7:30AM - 4PM