Senior Service Operations Coordinator

Job description

• Develop and implement strategic approaches for analyzing dealer performance data, ensuring actionable insights are communicated effectively. /Growth strategy KPI, allocation KPI etc... /
• Oversee the collection and analysis of customer feedback to identify areas for service improvement and enhance customer satisfaction. /NPS, VOC/
• Establish performance benchmarks against industry standards and best practices to evaluate dealer efficiency and effectiveness.
• Creating Power BI reporting of PL

• Support the service operation team in daily operations and collaborate with the technical and training teams to streamline processes.

• Assist in training new staff on operation procedures and operational systems. Define the HVB disposal and collection scheme in collaboration with stakeholders, develop a complete SOP, and formulate annual initiative plans with clear goals, targets, and budget.
• Other ad hoc duties;

Job requirements

• Bachelor degree related field Finance, Accounting, Data analysis, Business administration;
• At least 3 years of experience in finance, accounting, data analysis, automotive, or related roles;

• Proficiency in English (Japanese is plus)
• Experience in finance or accounting, Data analysis skill
• Advanced English (Japanese proficiency is a plus);
• Business analyst, business improvement experience in is a plus;
• Strong ability in data analysis and calculations related to supply chain management.

Additional information

We offer a comprehensive benefits package designed to support our employees well-being and career growth.

• Private Health Insurance: Includes medical, dental, and vision coverage for employees and their spouse/child.
• Training Support: Towards professional skills, personal skills, and language skills.
• Fitness allowance;
• Monthly Meal and Commuting Allowance.