Owner Relations Manager

Position: Owner Relations Manager, Host2Coast

Location: Hilton Head Island, SC, Full-Time, On-site

Company Overview:

Host2Coast is a locally owned and operated boutique vacation rental management company serving Hilton Head Island, South Carolina. Founded by industry veterans with more than two decades of combined experience on the island, host2coast was built on a simple belief: vacation rental management can be done better. Better for homeowner partners, better for guests, and better for the team behind the scenes.

The Opportunity:

The Owner Relations Manager is responsible for nurturing and maintaining relationships

with our property owners. This position involves proactive communication, problem-

solving, and ensuring owner satisfaction through responsive and efficient management.

Responsibilities:

• Serve as the primary contact for property owners, handling inquiries, requests, and resolving concerns promptly and professionally.
• Foster positive relationships through proactive, consistent communication about property performance, market trends, and company updates.
• Coordinate onboarding of new property owners, including initial setup, walkthroughs, documentation, and system integrations. Day-to-day execution will be passed to the Operations Manager, but overall monitoring of onboarding remains with the ORM.
• Regularly review property performance reports and owner statements to ensure accuracy and transparency.
• Liaise closely with Operations and Marketing teams to ensure alignment in meeting owner expectations and delivering on service commitments.
• Provide recommendations to property owners to enhance property value, occupancy rates, and guest satisfaction.
• Manage and resolve escalated owner issues with diplomacy and professionalism.
• Assist in contract renewals, modifications, and negotiations.

Qualifications

• Ability to multi-task and coordinate work across multiple teams.
• Ability to quickly learn and adapt to new software.
• Able to organize, plan ahead, and self-manage workload in a positive manner.
• Detail oriented.
• Dependable and punctual.
• Clean, professional appearance.
• Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person.
• Ability to reason and create solutions in unexpected and possibly stressful situations.
• Flexibility to work as required, including weekends, holidays, or peak season demands.
• Reliable transportation and a valid driver's license.
• High School diploma or GED.

Compensation:

Competitive compensation based on experience and qualifications.