Technical Operations Analyst

As a Remote Technical Operations Analyst, you will play a critical role in ensuring the smooth performance, reliability, and support of the organizations technical systems and operational infrastructure. You will be responsible for monitoring system health, troubleshooting technical issues, analyzing operational data, and supporting internal tools, services, and workflows that impact day-to-day business activities.

In this role, you will serve as a bridge between IT, engineering, and business units by responding to system incidents, automating routine processes, and proactively identifying inefficiencies and areas for improvement. You will work with cross-functional teams to implement operational best practices, document technical procedures, and help maintain systems integrity across cloud platforms, internal applications, and third-party tools.

You'll be expected to analyze trends in system usage and performance, create dashboards and reports for stakeholders, and contribute to the planning and execution of system upgrades, integrations, and migrations. Your success in this position will depend on your technical aptitude, problem-solving skills, and ability to work independently in a fast-paced, remote environment.

Key Responsibilities:

Monitor the availability and performance of systems and services using observability and alerting tools

Investigate and resolve incidents, system outages, and performance bottlenecks

Automate operational workflows using scripting and automation tools (e.g., Python, Bash, PowerShell)

Collaborate with IT and engineering teams to implement infrastructure changes and support deployments

Maintain technical documentation for procedures, systems, and configurations

Generate operational reports and dashboards to analyze trends and track SLAs/KPIs

Support the rollout and integration of new tools and systems across departments

Ensure operational processes follow security, compliance, and change management policies

Participate in root cause analysis (RCA) and post-incident reviews to improve system reliability

Required Qualifications:

Bachelors degree in Information Technology, Computer Science, Engineering, or related field

2+ years of experience in a technical operations, IT support, or systems analyst role

Familiarity with infrastructure monitoring tools (e.g., Datadog, Splunk, Prometheus, New Relic)

Proficiency in scripting or automation (Python, Shell, PowerShell, or equivalent)

Understanding of cloud environments (AWS, Azure, or GCP) and basic networking concepts

Strong analytical and troubleshooting skills with attention to detail

Excellent communication and collaboration skills in a distributed team environment

Ability to prioritize tasks and manage incident response effectively.