Support Audio Engineer

The Support Audio Engineer provides technical support, troubleshooting, and guidance for audio systems, software, and hardware to ensure high-quality sound performance for customers and internal teams. This role works closely with product, engineering, and support teams to resolve technical issues and optimize audio solutions in a fully remote environment.

This position is strictly open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities:

Provide remote technical support for audio hardware, software, and systems

Troubleshoot, diagnose, and resolve audio issues for customers and internal teams

Collaborate with product, engineering, and development teams to identify and escalate technical problems

Guide customers and staff on optimal audio setup, configuration, and performance

Maintain and update technical documentation, knowledge base articles, and troubleshooting guides

Participate in testing new audio products, software updates, and system improvements

Monitor and report on recurring audio issues, providing insights for product enhancements

Assist with training and onboarding new users and team members on audio systems

Ensure compliance with quality, safety, and performance standards

Required Qualifications:

Bachelors degree in Audio Engineering, Music Technology, Computer Science, or related technical field, or equivalent experience

3–5 years of experience in audio engineering, technical support, or related roles

Strong knowledge of audio systems, digital audio workstations (DAWs), and sound processing

Experience troubleshooting hardware and software audio issues

Excellent problem-solving, analytical, and organizational skills

Strong written and verbal communication skills

Ability to work independently and manage multiple technical issues in a remote environment

Familiarity with networking, audio protocols, and remote collaboration tools

Preferred Qualifications:

Experience supporting professional audio equipment in live or studio environments

Certifications in audio engineering, network audio, or relevant technologies

Knowledge of signal flow, acoustics, and audio standards

Experience with customer-facing support in SaaS, streaming, or broadcast technology

Compensation:

Annual Salary Range: $70,000 – $95,000 USD, based on experience, technical expertise, and geographic location

Benefits:

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off, paid holidays, and sick leave

Life, short-term, and long-term disability insurance

Flexible remote work arrangement

Professional development, training, and certification reimbursement

Employee wellness and assistance programs

Work Authorization & Residency Requirement:

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates outside the U.S. will not be considered