Customer Operations Analyst - Karachi

Role:

Modern Trade & eCommerce Analyst

Role Summary: 

We are looking for a dynamic and detail-oriented Analyst to support operations across eCommerce and Modern Trade channels. The role involves end-to-end order management, data governance, stakeholder coordination, and driving key initiatives to optimize service and support business growth.

Key Responsibilities:

• Manage order processing for eCommerce and Modern Trade channels, ensuring timely and accurate execution.
• Own dashboard maintenance and governance to enable visibility of service KPIs and performance tracking.
• Collaborate with Logistics, CD, Planning, and CSM teams to ensure stock availability and best customer service.
• Lead and support ongoing projects.
• Track DR, service losses and returns and coordinate resolution with relevant stakeholders.
• Maintain, update, and cleanse customer master data to ensure accuracy in systems.
• Circulate and govern the Active SKU list and ensure alignment with customer visibility.
• Track promotions and pricing implementation to ensure compliance and resolve discrepancies.
• Support SOP correction and management to enhance process adherence.
• Conduct customer visits and issue resolution to strengthen partnerships and improve service experience.

Key Skills & Qualifications:

• Bachelors degree in Business, Supply Chain, or related field.
• 2-3 years of customer service experience
• Strong coordination, communication, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, and data analysis.
• Analytical mindset with the ability to problem-solve and manage multiple priorities.

Applications Deadline:13-May-2025